Frequently Asked Questions For Students

  1. What happens when a student forgets their 4 digit unlock code?
  2. Who else has access to student unlock code?
  3. How is installation of the safes handled with the university?
  4. What is the capacity and specifications of the CSI in-room safe?
  5. What does BATT-L mean?

Where in the room will safes be installed?

In most cases, safes will be installed in closets and secured to the floor or wall, similar to the set-up in many hotel rooms. For the student convenience, a pedestal might be used to accommodate varied closet sizes.

What happens when a student forgets their 4 digit unlock code?

The student can access CSI's website and CSI will provide the unlock code after the student supplies required security identification.

What happens if the safe malfunctions or is damaged?

Students can complete an on-line service request, or contact CSI via phone. CSI will arrange for any required repairs or maintenance or may just replace the safe.

Who else has access to student unlock code?

CSI will initially provide student with the unlock code and then CSI will encourage student to create his/her own code using the provided unlock code to open the safe. Once the safe is open, the code that is used to close the safe is the same code used to open the safe.

How do you activate the safes?

Simple steps involved…

  • Student  goes online and sets up an account with security information

  • Student then reviews and accept on-line User agreement

  • Student then supplies billing information and then code is provided to activate Safe

  • Student then enters serial number on Safe to register that safe to their account

How is installation of the safes handled with the university?

CSI will coordinate safe installations with university facilities management which will most likely occur over the summer when the residence halls are empty. CSI will utilize approved third party contractors to initially install the safes. The safes feature pre-drilled holes that allow for ready installation and bolting to any structurally stable surfaces.

How much does CSI's service cost?

The safe rents for $95 for the full academic year. In the event a student moves to another room within the University that has a safe available, the student will receive credit from the safe in the original room.

What is the capacity and specifications of the CSI in-room safe?

The CSI safe is large enough to hold most laptops plus additional personal items. The safe's internal specifications are 19” wide x 13” deep x 8” wide. The fully motorized, battery operated safe features electronic operation with 2 locking bolts, a highly visible LED display, ADA-compliant keypad, electrostatic powder coat paint finish, and carpeted interior to protect your valuables and a shelf to separate your laptop from your other personal items. Four AA batteries are provided for power and will last longer than the academic year.

What does BATT-L mean?

BATT-L means the batteries are low. At this point you should change the batteries in the safe. The batteries are located on the inside of the safe on the back of the door. You will need a phillips screw driver to remove the screw and slide plastic plate to the left. Replace the 4 dead batteries with 4 new AA alkaline batteries. Slide the black plastic cover back in place and put the screw back in.

You may also check the status of the batteries by pressing the LOCK (#) button. If the displays reads BATT-H, then the battery status is OK.

Frequently Asked Questions For Universities

  1. What is the safe’s product warranty in the case that a safe malfunctions or is damaged?
  2. What is the guarantee useful life of the safe?
  3. What support services are offered to the University after the installation is complete?
  4. What is typical service response time?
  5. Is trouble shooting, including unlocking of safe, achievable remotely?
  6. How does the student pay and how does the school get paid?

Does CSI offer any insurance in-terms of the value of contents guaranteed from loss of fire and/or theft?

CSI does not offer insurance for the value of the contents secured in safes. CSI does not offer a guarantee from loss of and/or theft.

What is the safe’s product warranty in the case that a safe malfunctions or is damaged?

Although the GLOBAL PLUS safe (hereinafter referred to as “the safe”) used by CSI is warranted in its entirety for five years CSI’s business model relieves the university from all considerations regarding product warranty. If the safe malfunctions or is damaged to the point of needing repair or replacement CSI will bear the responsibility.

What are the maintenance costs and requirements for the life of the safe?

The safe used by CSI requires minimal servicing and routine maintenance to operate effectively for the duration of the life of the safe. Should an unforeseen maintenance issue develop, CSI’s business model relieves schools from all considerations associated with restoring the safe to the proper operational status. If the safe malfunctions or is damaged to the point of needing repair or replacement CSI will bear the responsibility.

What is the guarantee useful life of the safe?

Although the safe used by CSI is warranted in its entirety for five years, CSI’s business model relieves schools from all considerations on the useful life of the safe. CSI assumes a refreshment need on the safe on or about the tenth year of consistent use. At such time CSI will replace the safe. CSI retains ownership of the CSI safe on removal.

Describe onsite training for users?

Directions for the use of the safe are simple and historically have required no training for end-users (dorm residents). There are administrative features occasionally used by housing authority personnel that require a minimal amount of training. This training is traditionally done virtually through phone conversations and/or webinars.

What support services are offered to the University after the installation is complete?

CSI’s business model retains ownership of the safes throughout the period of usage at participating schools. During this time CSI assumes responsibility for the safes being at appropriate operating status. If school’s personnel experience an issue with a safe it will be referred to CSI safes through our 24-hour customer service call center.

Describe the support services that the organization offers to customers (end-users) and if a call center is provided?

Prior to arriving in their dorm, schools will provide CSI with the campus domain email address for each end-user. CSI will email each end-user with detailed instructions on how to go online and register their safe. Throughout the entirety of the end-user’s rental of CSI’s safe they will have access to our 24-hour customer service call center.

What is typical service response time?

Although CSI guarantees a response within 24 hours to requests made through our 24-hour customer service call center, most issues are resolved within an hour when received between 8:00 AM – 8:00 PM ET Monday - Friday.

Is trouble shooting, including unlocking of safe, achievable remotely?

The safe used by CSI have an extremely low failure rate. In most cases the trouble is an end-user error such as a forgotten combination code. CSI provides remote trouble shooting and a method for remotely unlocking the safe. Each safe has a number of pre-programmed one use six digit combinations which will unlock the safe. If the end-user has forgotten their combination code they call our 24-hour customer service call center and provide their safe’s number (easily read off of the safe). A CSI technician will call the phone number registered to that safe and ask the caller a security question. If the caller provides information that matches what the end-user registered, the unlock combination will be provided.

In the unusual instance when this is not the problem the likely issue is a dead battery. Using the same method to reach us described above, a CSI technician will walk the end-user through the process of changing the battery. It should be noted that batteries are changed every summer by CSI at a time the dorm is vacant therefore instances of a dead battery are very rare.

How does the student pay and how does the school get paid?

CSI proposes to deliver and install GLOBAL PLUS safes to each location identified by participating institutions. CSI will be responsible for the cost of the safe and maintains ownership of the safes throughout the agreement with the school. CSI’s business model requires no capital outlay by participating schools for installation or maintenance of the safes.